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How does shipping work?

We ship to the United States and some international locations such as Canada, Australia, and New Zealand. More details including pricing are available in checkout.

Does Panty Drop offer returns or exchanges?

Yes! We want you to find the best size, so we are happy to offer a free refund or exchange on one item from each order. 

How do I change my address?

Please email us at with your updated address.

How do I cancel my subscription?

You can cancel your Panty Drop subscription at any time. Visit and log into your account using your email address. If it says that your account isn't found, it means that you haven't yet set a password. To set a password & login for the first time, please visit

Does Panty Drop ship in discreet packaging?

Yes! Our orders ship in plain white poly bags. 

I emailed customer support. When should I expect to hear back?

We typically reply to all requests within 2 business days. We respond to customer service inquiries from Monday-Friday and are closed most holidays.